I am just now applying the finishing touches to version 1 of the software that will be used by the country's police department that will show caller information whenever an emergency call on the 112 service comes in. Requested by the EU, by means of this software the call centre agent will be able to see the caller's details (such as location) and handle the call as required. System testing is going to start soon. Meanwhile, here is a snippet from the program's documentation:

“The implementation of the 112 Emergency Services software is divided into two sections, namely the administration program and the agent program. The administration program is meant to be installed on the server, and is used to configure the server’s configuration. Eventually it will also be used to generate the required call logging reports. The agent client program is to be installed on all agent computers. The main function of the client program is to display the name and address of the caller that has dialled into the 112 emergency services. This program also has the secondary functions of call handling (answer/transfer/release) and call tagging (for reporting purposes)” Photo: The Times of Malta

0 comments

Add your comments